Frequently asked questions

Anything we quote before a signed agreement is indicative — it can move as scope gets clearer. The real document is a separate written proposal or statement of work that sets out scope, milestones, price and timeline. If that document ever conflicts with our general terms, the signed proposal wins. You will not find surprise clauses in the background: the proposal is the contract.

You do. Ownership of the final deliverables for a milestone transfers to you as soon as that milestone is paid in full. Two sensible exceptions: third-party components keep their own licences, and our pre-existing tools, libraries and know-how stay ours — we reuse those across clients, which is part of why we are quick. Nothing we build for you is held hostage, and you leave with the files, the code and the documentation.

Work is quoted as fixed-price milestones and invoiced per approved milestone — you pay for what you have seen and signed off, not for hours nobody can audit. Invoices are due within the period stated on the invoice. If an account goes materially overdue we may pause work, but only after telling you first.

Usually yes — we reference completed work in our portfolio and case studies. If you would rather we did not, tell us in writing and we will keep the engagement private. Plenty of our work is under wraps for exactly this reason, so asking costs you nothing.

Senior designers and engineers — the same people you meet on the scoping call. We do not staff projects with juniors learning on your budget, and we do not white-label the build out to a third party without telling you. Because we work remotely across time zones, we hold at least four hours of overlap with your working day.

You see working output every week, so slippage surfaces in days rather than at the end. If you want something outside the agreed scope, we re-quote it as its own milestone and you decide whether it is worth it — we do not quietly absorb it and we do not quietly bill it. Being fixed-price per milestone is what makes that conversation honest on both sides.

One decision-maker who can actually approve things, feedback within a few days of each weekly demo, and any content, brand assets or system access we have flagged. The single most common cause of a late project is not engineering — it is waiting on copy, logins or a decision that needs three people in a room.

The work is yours and it runs without us. If you want us to keep improving it, growth and support work runs as a monthly retainer that cancels with 30 days' notice — there is no lock-in on project work, and no obligation to take a retainer to get support in the first place.

Both sides are already committed to protecting each other's non-public information for the duration of an engagement, and to using it only to deliver or receive the work. If your legal or procurement team needs a separate NDA on their own paper, send it over — it is a normal part of getting started, not an obstacle.

We deliver with reasonable skill and care, and our total liability for an engagement is capped at the fees paid for the work that gave rise to the claim, excluding indirect or consequential losses. That is a standard position for a studio our size, and it is set out in full in our terms of service rather than buried in an appendix.