AI Integration & Automation
AI support copilot that resolved 68% of tickets autonomously
Mindgrid wanted an AI support assistant that could answer real customer questions from internal docs without inventing answers.
Support volume was rising faster than the team could hire. The company had docs, policies and order data, but no safe way for an AI assistant to use them in production.
We built a retrieval-based support copilot, connected it to order workflows, added escalation rules and evaluated answers before customers ever saw the system.
( Outcomes )
- 68% of support tickets resolved before a human reply
- Escalation paths kept sensitive or uncertain answers safe
- Support leaders gained reporting on deflection, saves and failure modes
( Services used )
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